FREQUENTLY ASKED QUESTIONS

Membership

Q: How do I know if I am a member of MyRewards MyGlobe?

All subscribers with active Globe/TM SIMs are automatically members of the program. No registration required.

Q: I don't want to receive notifications/SMS alerts from MyRewards MyGlobe, but I want to be part of the program. What will I do?

Text STOP to 4438. P1 minimum balance required to send this message for free. Stopping your text alerts will also disable all your SMS transactions to 4438. You will still continue earning points, but you need to opt-in the program if you want to redeem a reward or transact with 4438.

Q: I opted-out of MyRewards MyGlobe before. Can I join again?

Yes. Text YES to 4438. P1 minimum balance required to send this message for free.

Points Earning and Rewards Redemption

Q: When will my points expire?

All unredeemed points by end year will be forfeited by March 31 of the succeeding year. You may redeem rewards no later than March 30 to avoid forfeiture of points.

Q: Can I convert my points to cash?

Points may be used to redeem rewards of your choice from our rewards catalog.

Q: How come I can’t redeem rewards?

Please ensure that you:
  • Text the correct syntax for redemption.
    • Text REDEEM <space> ITEMCODE to 4438. P1/transaction.
    • If PIN is activated: Text REDEEM <space> ITEMCODE <space> PIN to 4438. P1/transaction.
  • Have at least P1 balance for the redemption transaction.
  • Have not opted-out of the program.
    • Text YES to 4438 to opt-in MyRewards MyGlobe.
  • Have sufficient points to redeem the reward you choose.
    • Text BAL to 4438 to check available points. P1/transaction.
    • Text ITEMS to 4438 to check rewards and corresponding points required. P1 minimum balance required to send this message for free.
  • Choose the rewards that are currently being offered in the rewards catalog.
    • Text ITEMS to 4438 for the complete list of rewards. P1 minimum balance required to send this message for free.
    MyRewards MyGlobe may be unavailable due to system maintenance and upgrade.
    • Call 211 and our Customer Service Representative will gladly assist you.

Q: Can I ask someone to receive my reward for me when it is delivered?

Yes, your authorized representative may receive the in your behalf. Just prepare the following:
  • Authorization letter with your signature
  • Your valid ID (driver’s license, SSS ID, company ID, passport)
  • Authorized person’s valid ID (driver’s license, SSS ID, company ID, passport)

Q: Can I cancel my redemption requests?

You may not be able to cancel successful redemption requests.

Q: The reward I received has a defect and I want to have it fixed. What will I do?

Please call the manufacturer of the reward item you received to assist you with your concerns. Please call 211 if you need further assistance.

Charges and Transactions


Points Sharing

Q: I am a Globe Prepaid subscriber, can I transfer points to a TM subscriber and vice versa?

Yes, you may share points with TM subscribers and vice versa.

Q: I am a Globe Prepaid subscriber, can I transfer points to a Globe Postpaid subscriber and vice versa?

Points may be used to redeem rewards of your choice from our rewards catalog.

Q: How come I could not transfer points to another mobile number?

Please ensure that you:
  • Text the correct syntax for sharing.
    • Text SHARE <space> 10-digit mobile number of your friend <space> no. of points to 4438. P1/transaction will be charged to the sender.
    • To share points with activated PIN: Text SHARE <space> 10-digit mobile number of your friend <space> no. of points <space> PIN to 4438. P1/transaction will be charged to the sender.
  • Have at least P1 balance for the transfer transaction.
  • Have not opted-out of the program.
    • Text YES to 4438 to opt-in MyRewards MyGlobe.
  • Have sufficient points to transfer.
    • Text BAL to 4438 to check available points. P1/transaction.
  • Have not reached the maximum number of transactions allowed for the day (5 transactions per day max.) You may share points again the next day. P1/transaction will be charged to the sender.

    MyRewards MyGlobe may be unavailable due to system maintenance and upgrade.
    • Call 211 and our Customer Service Representative will gladly assist you.
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